30-Day Pure Habit Guarantee & Returns
We engineer our formulas for explosive athletic output and clean daily wellness. If a formula does not meet your high standards for purity, taste, or performance, we back every first-time order with our 100% 30-day satisfaction guarantee.
30-Day Pure Habit Trial
Take up to 30 days from your delivery date to test our whey isolates, plant proteins, or daily vitamins in your training regimen.
Zero Restocking Fees
No hidden deductions, restocking penalties, or complicated return paperwork. Honest nutrition with honest customer care.
24-Hour Response
Our Austin-based support team processes authorization requests and replacements within one business day.
How To Initiate A Return or Refund
Contact Support
Email [email protected] with your Order ID (found in your confirmation email) and the item(s) you wish to return.
Receive Return Details
Our support team will verify your order details and provide shipping instructions or authorization within 24 business hours.
Reimbursement Processed
Once authorized, a full credit is applied to your original payment method (credit card, debit card, or PayPal) within 3–5 business days.
First Container Guarantee
We encourage you to open and try our formulas! For your first order of any product line (e.g. Grass-Fed Whey Isolate or Liposomal Magnesium), you are covered even if the seal has been opened and the powder sampled.
*For multi-unit purchases of the same flavor/formula, remaining containers must be unopened and in original factory packaging to qualify for a full refund.
Damaged or Incorrect Items
In the rare event your order arrives damaged during transit or contains an incorrect item, please notify us within 7 days of delivery.
We will immediately expedite a free replacement shipment via priority carrier at zero additional cost to you.
Need Assistance With An Order?
Our team is here to ensure you have a seamless experience. Reach out directly or visit our contact page anytime.